Terms & Conditions

Terms & Conditions

Acceptance of the TermsBy registering for an account, participating in gameplay, or otherwise accessing our platform (the "Platform"), you agree to be bound by these terms and conditions ("Terms"). If you do not wish to accept these Terms, please do not register or use the Platform.

Eligibility RequirementsTo use the Platform, you must meet the following eligibility requirements:

• Be at least 18 years old
• Have a valid account with us in good standing
• Not be a resident of any restricted country (defined below)
• Comply with these Terms and all applicable laws

Minimum Age RequirementsAll users must be at least 18 years old to participate on the Platform. We reserve the right to request proof of age from time to time.

Geographic RestrictionsWe offer our services only to residents of Australia, where permitted by local law. Residents of restricted countries (defined below) are not eligible to use our Platform.

Restricted Countries: Afghanistan, Crimea, Cuba, Iran, North Korea, Syria (OFAC/UN sanctions), USA (federal prohibition except Nevada, New Jersey, Pennsylvania with separate licensing)

Account Registration RulesTo register for an account, you must provide accurate and complete information about yourself. You agree to update your information promptly if it changes.

• One-account-per-user policy: Each user may only have one active account
• Identity verification and KYC (Know Your Customer): We reserve the right to request additional identification or documentation from time to time

Account Accuracy ObligationsYou are responsible for maintaining accurate records of your account activity, including deposits, withdrawals, bonuses, and wagering history.

Account Security ResponsibilitiesYou agree to:

• Keep your login credentials confidential
• Notify us promptly if you suspect unauthorized access to your account
• Comply with all applicable laws related to data protection

Login Credentials and Password ProtectionTo ensure security, we recommend that you use a secure password manager or strong passwords.

• We reserve the right to request changes to your login credentials at any time
• You agree to comply with our password policies, including but not limited to: using complex passwords, changing them regularly, and keeping them confidential

Restricted Behaviour and Prohibited ActivitiesThe following behavior is strictly prohibited:

• Multi-accounting (see One-account-per-user policy)
• Collusion or cheating in any way
• Misuse of bonuses or promotions
• Attempting to exploit system bugs or vulnerabilities
• Engaging in spam, phishing, or other forms of harassment

Bonus and Promotion RulesBonuses and promotions are subject to change without notice. You agree to review our bonus policies regularly for updates.

• Wagering requirements: Bonuses and winnings may be subject to specific wagering requirements before withdrawal.
• Time limits: Promotions and bonuses have limited validity periods (unless otherwise specified).
• Minimum stakes: To qualify for bonuses or promotions, you must meet minimum stake requirements as determined by us

Wagering and Gameplay ConditionsYou agree to:

• Comply with all applicable laws related to gaming
• Not use the Platform while in a restricted location
• Meet any wagering requirements associated with bonuses or rewards

Bonus Abuse PreventionWe reserve the right to void, cancel, or remove any bonus or promotion that we reasonably believe has been taken advantage of through exploitation.

Deposits and Withdrawals (if applicable)Deposit and withdrawal policies are subject to change without notice. You agree to review our deposit and withdrawal policies regularly for updates.

• Verification before withdrawals: We reserve the right to request additional identification or documentation from time to time.
• Processing and review procedures: All deposits and withdrawals will be processed in accordance with our internal processing timelines, which may vary depending on factors such as payment method, verification requirements, and regulatory guidelines

Verification Before WithdrawalsTo ensure security and compliance with applicable laws, we reserve the right to request additional identification or documentation from time to time.

• Identity verification: We may ask for ID documents (e.g., driver's license, passport) at any stage of the account lifecycle.
• Address verification: For regulatory purposes, you agree to provide valid proof of address as requested by us.

Responsible Gambling ExpectationsWe promote responsible gaming practices. If we suspect that a user is exhibiting problematic behavior or signs of addiction, we reserve the right to suspend or terminate their access to our Platform.

Self-Exclusion and Account Restrictions

• Self-exclusion: You may voluntarily exclude yourself from using the Platform for a set period (minimum 6 months)
• Permanent closure: In extreme cases, we may permanently close your account in accordance with applicable laws

Game Fairness and RNG SystemsOur games utilize Random Number Generators ("RNGs") that are audited by eCOGRA or GLI. These audits confirm the fairness of our game outcomes.

Technical Interruptions or Voided GameplayIn exceptional circumstances, we may interrupt gameplay to rectify system issues or maintain platform integrity. Where possible, affected users will be notified and compensated fairly in accordance with these Terms

Suspension or Closure of Accounts

• Suspension: We reserve the right to suspend access to your account for a set period (as determined by us) if:
  • You fail to comply with our policies
  • You have engaged in restricted behavior
  • Your account remains inactive
• Permanent closure: In extreme cases, we may permanently close your account due to non-compliance or other severe misconduct

Intellectual Property and Platform Ownership

• We retain ownership of the Platform and all intellectual property rights thereto.
• Our trademarks, logos, copyrights, patents, trade secrets, know-how, software code, documentation, and database rights are protected by applicable laws.

Limitation of LiabilityWe will not be liable to you for any damages or losses arising from:

• System errors
• Technical interruptions
• Suspension or closure of your account

Our liability in relation to the Platform is limited as follows (without prejudice to our right to seek compensation under other applicable laws):

• For direct loss resulting from a breach of these Terms: 100% up to an amount of AUD$10,000 per user.
• For indirect losses (including consequential damages): No liability.

Modification of TermsWe reserve the right to modify or update these Terms at any time without prior notice. You agree to review our updated policies regularly and comply with changes to avoid confusion

Contact or Support Guidance

Need help? Contact us for support by:

• Email
• Phone (Monday-Friday, 9am-5pm AEST)

For customer complaints and dispute resolution:

• Please follow our Complaints Procedure outlined in Section "Australia-Specific Standards"
• Alternatively, you may escalate your complaint to the Financial Ombudsman Service (FOS) or Australian Gambling and Media Authority (AGMA), as applicable.

Applicable Licensing or Regulatory OversightOur Platform is operated under the authority of:

Liquor & Gaming NSW Licence LGA-2024-007165

If there are any inconsistencies between our policies, this document, or regulatory guidelines, please contact us to clarify